Daniel Wolgelerenter’s UX Content Design Portfolio
UX Writing & Content Design
Content designers give users of websites and apps — our customers — the information they need when, where, and how they need it.
We make sure they can confidently complete tasks by turning digital experiences into meaningful conversations.
In my ongoing journey in the world of content design, I’ve worked on a wide variety of design projects at Canada’s two largest banks, RBC and TD Canada Trust, as we well as Export Development Canada, a Crown corporation that supports Canadian exporters.
Specializing in payments and online banking maintenance, I’ve worked on projects ranging from the introduction of Interac Autodeposit and Request Money at RBC to Two-Factor Authentication and Online Banking enhancements at TD and its MBNA subsidiary.
Below are samples of my project work.
You can also check me out on LinkedIn or download my resume.
WayPay/RBC PayEdge Onboarding Flow
As part of integrating the fintech startup WayPay into the RBC world, my team created a new onboarding flow for the payment platform, which has since been rebranded as RBC PayEdge.
The goal was to ensure that WayPay/RBC PayEdge complies with the stringent fraud and anti-money-laundering requirements that apply to Canadian banks.
In the first phase, we created a complex flow to collect business information — including ownership and management structure — for the business being registered, and to verify the identity of the person handling the onboarding registration.
RBC Interac e-Transfer Autodeposit and Request Money
As part of my specialization in payments products, I was the sole content designer on the team that worked on the introduction of Interac e-Transfer Autodeposit and Request Money. Our team was part of a wider effort that allowed RBC to be the first to bring these products to market for personal and business banking customers.
TD Two-Step Verification Phase 2
In my role supporting online banking projects as a UX writer at TD, I worked on Phase 2 of the effort to introduce two-step verification (a.k.a. two-factor authentication) using the TD App.
Using the app would have replaced one-time security codes sent by text message and provided an extra level of security for TD clients using EasyWeb online banking and the TD App. Unfortunately, the project was shelved in early 2020 shortly after design work was completed.
TD Add Accounts and Services Page
The team supporting the EasyWeb online banking platform was asked to “redesign” the existing Add Accounts page in the legacy EasyWeb platform and transform it from a simple page where clients could add bank and credit card accounts to a sort of mini sales portal for all of TD’s many lines of business.
We had limited real estate to work with, and for technical and business reasons, we were asked to limit ourselves to tabs and tiles on one screen.
I include these pages here not because they contain examples of stellar writing or beautiful design — they may or may not, and that’s something I’ll let you decide. I include them to highlight some key arrows in a content designer’s quiver, especially in an enterprise level organization within a heavily regulated industry: diplomacy and soft people skills.
It’s no exaggeration to say that between designers, business owners, product owners, and legal and compliance specialists, meetings about these pages would often involve more than 30 people. As a result, the content on them was often subject to intense negotiation and compromise.
I wouldn’t claim that the experience was akin to attending the Paris Peace Conference, nor that the result rivals the Treaty of Versailles, only that the diplomacy needed to manage the various stakeholders in the process was not insignificant.
